Practice Quiz

What are the four main functions of communication in an organization?

• Control, Motivation, Emotional Expression, Information

• Control, Motivation, Negotiation, Information

• Planning, Control, Emotional Expression, Information

• Planning, Negotiation, Motivation, Information

Which of the following is an example of upward communication?

• Company announcements

• Collaboration between departments

• Company instructions to employees

• Employee feedback to higher management

Which of the following communication modes is considered high-richness?

• Emails

• Phone calls

• Reports

• Text messages

What is the definition of "functional conflict" in an organization?

• Conflict that damages relationships and reduces efficiency

• Conflict that encourages creativity and enhances performance

• Conflict that arises due to resource allocation

• Conflict that involves personality clashes

What is the first step in Lewin's Three-Step Model for organizational change?

• Refreezing

• Changing

• Reinforcing

• Unfreezing

Which of the following is a strategy to overcome resistance to change in an organization?

• Coercion

• Limiting communication

• Isolating employees

• Ignoring feedback

Which of the following is an example of task conflict?

• Disagreements over work-related decisions

• Personal clashes between team members

• Emotional stress due to workload

• Misunderstanding of communication

What is the primary goal of ethical negotiation practices?

• Winning at all costs

• Transparency and honesty

• Gaining immediate short-term benefits

• Disrupting the other party’s plans

Which of the following is a characteristic of a "high-context" culture?

• Direct and explicit communication

• Preference for written communication

• Indirect communication and reliance on non-verbal cues

• Strict adherence to deadlines

In conflict resolution, what is the key trait of the "collaborating" approach?

• High assertiveness, low cooperation

• High assertiveness, high cooperation

• Low assertiveness, low cooperation

• Moderate assertiveness, moderate cooperation