Last Topics Questions

Level of authentication to transfer funds?

• General Inquiry

• High Risk

• We cannot transfer funds

Level of authentication to reset Phone Bank Pin?

• Step Up

• High Risk

• General Inquiry

• Step Up full pass

Can Spanish's customers open a new account over the phone with a translator?

• Yes

• No

What's the PIN customer's use in the IVR to check and make transfers?

• IVR PIN

• Phone bank PIN

• ATM PIN

• Transfer PIN

What's the code we use to check Phone Bank Pin in Mainframe?

• RMAB

• AM00

• TTXF

• TTPN

What are the requirements when setting up Phone Bank Pin?

• 6 Digits number PIN

  Something not easy to guess

• Letters and numbers

  4 Digits PIN

• 4 Digits numbers, same as debit card or 1234, something easy to remember

• 4 Digits number

  Have an SSN

How long backwards the can customer request copy of statements?

• 3 years

• 5 years

• 7 years

• 10 years

What's the tool we use for check and statement copy requests?

• Vector Web Request

• WebView Check Image

• CSS

• Mainframe

Can we send a copy of statement of check to an alternate address?

• 100% Yes

• Yes

• No, Customer's needs to go to the branch

• No, we change the address on file if needed and send copies

What are transfers Dual agents can perform in customer's behalf?

• Transfer from CD accounts to any personal.

• External Transfers

• Transfers from Personal accts to business accts

• Transfers from Business accts to personal accts