Harvard Business Review Article: Customer Service Surverys

What is the main theme of the passage?

• Theme A

• Theme B

• Theme C

• Theme D

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Understanding

How does the author support their argument in the passage?

• By providing statistical data

• By sharing personal anecdotes

• By citing expert opinions

• By comparing different theories

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Analyzing

What is the significance of the event mentioned in the passage?

• It marked a turning point in history

• It was a minor occurrence

• It had no impact

• It was a common event

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Remembering

Describe the author's perspective on the issue discussed in the passage.

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Understanding

Analyze the implications of the findings presented in the passage.

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Analyzing

What are the key points highlighted in the passage?

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Remembering

How does the passage relate to current events or issues?

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Analyzing