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It is the basic manners in the world of work and service.

• Discipline

• Work Etiquette

• Good manners

• Citizenry

Etiquette is considered basic manners.

• True

• False

Which of the following is not a direct benefit of work ethics?

• Achievement of a harmonious workplace

• Etiquette makes your job easier

• It helps in keeping good relationship with co-workers

• It promotes you at work

Bad manners may lead to the following, except:

• Confidence

• Anger

• Getting disciplinary action

• Stress

Our respect system must depend on our set of beliefs. Once our belief is different from another person, it is acceptable that our respect for that person and the way we work with them gets affected.

• True

• False

If you regularly do business with people from other cultures, it's important to know the customs and etiquette of their hometowns.

• True

• False

People often form impressions about others within seconds of meeting them, so you must not care how you appear to others and how they think of you.

• True

• False

Don’t make value judgments on people’s importance in the workplace or speak negatively about your coworkers, even if you find yourself frustrated over a certain situation.

• True

• False

The tone of voice, facial expressions and other body language have an impact on the message that we deliver.

• True

• False

Which statement defines the use of ethics?

The statement _________________defines the use of ethics.

• working according to the given instructions

• having a flexible mind that is open to learning

• basing your actions on a set of principles

• being punctual at work