Sales Process Quiz, 3MP,Quiz #1

What can the approach to the customer do in a sales process?

• Make or break a sale

• Guarantee a sale

• Reduce product costs

• Increase product quality

What is the main goal of initiating a conversation with the customer?

• To offer a discount

• To establish a relationship

• To finalize the sale

• To change the product

Which of the following approaches is related to customer interaction?

• Merchandise Approach

• Greeting Approach

• Passive Approach

• Indirect Approach

What does the salesperson gather information about?

• The market trends

• The competitors

• The customer

• The product quality

Which step involves learning what the customer is looking for?

• Presenting the product

• Overcoming objections

• Determining needs

• Relationship building

Which step involves learning why the customer is reluctant to buy?

• Overcoming objections

• Suggestion selling

• Closing the sale

• Approaching the customer

What is the final step in the sales process?

• Closing the sale

• Suggestion selling

• Relationship building

• Presenting the product

What is not appreciated by businesspeople?

• Courtesy

• Stereotyping

• Enthusiasm

• Respect

Which method is NOT typically used to determine customer needs?

• Market analysis

• Direct interviews

• Customer surveys

• Ignoring customer feedback

What is the main job in the "Determining Needs" step?

• To sell the product immediately

• To uncover the customer's problems or reasons for buying

• To finalize the sale

• To offer discounts