Communication

What is communication?

• Someone sends a message

• another person receives that message

• the person who received it must also respond they got it

What are the hints Dr. Kendall gives Anne and Ben about good verbal communication?

• Are they willing and able to listen? (Is it a good time to talk?)

• Don’t talk when you’re upset

• You should demand to talk immediately when you are ready

What are three things you should keep in mind about text messaging and online communication?

• Don’t text (e-mail or Facebook) when you’re upset

• Electronic communication is not private

• Some things should be said face to face

What are "I" messages?

• A way to express your feelings about something that happened without blaming others

• A way to tell someone that they are wrong

• A way to judge someone's actions

Why is tone important in communicating?

• It is important because it helps the listener understand your words.

• It is important because it attracts the listener's attention.

• It is important because people will believe your tone more than your words. It can send a mixed message.

What is tone?

• Tone is the way something is said.

• Tone is the grammatical structure of a sentence.

• Tone is the choice of words used.

Body language is important because:

• it can send a mixed message when your body says something different than your words.

• it is only noticeable in online communication.

• it is only used in writing

What kinds of body language show confidence?

• Eye contact

• Leaning forward

• Nodding

Good listening is active listening. What are some ways you can be an active listener?

• Keep an open mind

• Eliminate distractions

• Keep eye contact

• Focus on listening

• Control negative emotions