Take and Process Room Service Orders

Most room service orders are requested by guest using a telephone.

• TRUE

• FALSE

The person answering the call must have a good knowledge of the menu and telephone ethics.

• TRUE

• FALSE

Verify the guest's name and room number for the delivery

• TRUE

• FALSE

Listen to the guest's order , Write it down and Repeat order to the guest to confirm if you get it correctly.

• TRUE

• FALSE

Make suggestions from each section of the menu. Up-sell if possible - beverages, side orders, appetizers, and desserts

• TRUE

• FALSE