4Q_FBS_MODULE 3_PRE-ASSESSMENT

Wait for 3 minutes for the guest to reply before knocking or ringing the doorbell again.

• AGREE

• DISAGREE

Once entered the room, leave the door open unless the guest orders you to close it.

• AGREE

• DISAGREE

It is okay to use the guest’s name throughout the room service procedure.

• AGREE

• DISAGREE

When the table has been arranged, leave the room immediately to attend to another guest.

• AGREE

• DISAGREE

After an hour of delivering the food, collect the tray and utensils even without informing the guest.

• AGREE

• DISAGREE