CS PKT_Feb"25

1. The customer raised concern about his/her belongings left in the cab/auto. We tried to reach the captain however the calls went unanswered. What is the next process?

• 1. Call the customer and share the captain's contact details over call and resolve the chat & ticket.

• 1. Share the captain details with the customer over chat or ticket and revolve accordingly.

• 1. Both A & B

Collected extra scenario, if the customer is unable to share the necessary details & captain denied for the same. Do we need to process the refund or not?

• 1. Yes, once a month. Refund the difference amount.

• 1. No, Deny for refund. 

Sandhaya commuted through cab service and raised the concern for the captain who had taken a different route which led to high charges. How would you communicate the refund details to the customer?

• 1. Process the refund and mention over chat and ticket about the refund amount and resolve. 

• 1. Call the customer and communicate about the refund amount.

• Both are correct.

Tried calling the customer to provide the resolution about refund for SAAS model however the calls went unanswered. How many attempts do we need to make?

• 1. Make subsequent two attempts, if the customer is not responding then communicate over chat/ticket that the needful has been done on the raised concern. 

• 1. Calling is not required just communicate over chat/ticket about the resolution and resolve.  

Customer wants to delete his/her rapido account, what is the process?

• Process the deactivation as per the customer request, if there is no wallet balance or coins and communicate about the reactivation process.

• 1. Probe the reason for deactivation and then process the request if there is no wallet balance or coins and communicate about the reactivation process.

Leena tried to select a wallet amount while booking the ride for Cab services however unable to utilise what would be the disposition.

• General Enquiry/How to use Rapido wallet

  
  

• Tech Issue/Wallet issue

  
  

• Tech Issue/No Online mode - Cab/Auto

  
  

Rahul sent parcels through c2c and raised concern that the product got damaged and asked for reimbursement before raising the child ticket. What details need to be captured from the customer.

• 1. What is the item,package condition, item-worth,invoice, and meeting the terms & conditions.

• 1. What is the item (Home Made/Restaurant Food),package condition, item-worth,invoice, and meeting the terms & conditions.

  
  

Last month, I left Lombok Island. I ____(go) there with a group from the school.

• 1. Gone 

• Going

• Went

When you stay in a luxurious hotel you might find an _______, ______, and ______place.

• 1. tiny, dirty, and cheap

• 1. stressful, huge, and

• 1. elegant, tranquil, and relaxing

What is the adjective in the sentence? I helped Mom clean the messy garage.

• Messy

• MOM

• Helped