Phone Communication Etiquette

Phone Communication Etiquette

12th Grade

10 Qs

quiz-placeholder

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Phone Communication Etiquette

Phone Communication Etiquette

Assessment

Quiz

English

12th Grade

Medium

Created by

Azizul Hakim

Used 4+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What Phone Communication Etiquette means?

Speaking loudly and interrupting frequently
Using slang and informal language during calls
Phone Communication Etiquette means following respectful and effective communication practices during phone calls.
Ignoring the caller and multitasking

2.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

How many type of good Phone Communication Etiquette we present last time?

5

6

4

7

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What the first example of good Phone Communication Ettiquette

Speaking Clearly and Politely

Listening Without Interrupting

Handling Holds Profesionally

Answering a Call Profesionally

4.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What is after Importance of Phone Etiquette?

Preparing for a party

Preparing for a etiquette

Preparing for a call

Preparing for a phone

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

what does it show when you answering the phone within 3 rings?

it shows respect for the caller's time.

It indicates a lack of interest in the call.

it means you are too busy to talk.

It shows impatience and rudeness.

6.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

How we Ending the Call?

Yell at the other party before ending the call.
Hang up without saying anything.
Transfer the call to someone else without notice.
Politely inform the other party that you need to end the call.

7.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Common Mistakes to Avoid during the Phone Call

Need to follow up

Speaking too fast or too softly

Speaking too hardly

Using a professional language

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