MANAGERIAL SKILLS (SEC)

What is the best definition of communication?

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• The act of speaking to another person

• The process of exchanging information and ideas

• The use of technology to send messages

• A formal way of greeting someone

Which of the following is NOT a characteristic of communication?

• It is a two-way process

• It involves a sender and receiver

• It always takes place verbally

• It requires a medium or channel

What is the main purpose of communication in an organization?

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• To confuse employees

• To establish authority

• To share information and facilitate decision-making

• To reduce workload

Why is communication important in business?

• It helps in building relationships and teamwork

• It increases misunderstandings

• It reduces transparency in operations

• It creates conflicts

Which of the following is a common barrier to effective communication?

• Clarity of message

• Active listening

• Noise and distractions

• Proper feedback

Which of the following is NOT a principle of effective communication?

• Clarity

• Conciseness

• Ambiguity

• Consideration

Which of the following is a benefit of effective communication in the workplace?

• Increased productivity

• More conflicts among employees

• Misinterpretation of information

• Higher employee turnover

What is the main function of top management?

• Supervising daily operations

• Making strategic decisions and setting organizational goals

• Training new employees

• Handling customer complaints

Which of the following is NOT an example of a decisional role?

• Entrepreneur

• Resource allocator

• Negotiator

• Spokesperson

The person or entity initiating the communication is called -------------------

• Sender

• Receiver

• Donar

• None