Lesson 3 Quiz

What is the best way to greet a visitor when they arrive at the company?

• Who are you?

• What do you want?

• Good morning, how can I help you?

• You’re late!

A visitor arrives for a meeting, but you don’t know where it is. What should you do?

• Ignore them and continue working.

• Politely ask for their contact person and check the meeting schedule.

• Tell them to come back later.

• Ask them to find the meeting room themselves.

How can you make a visitor feel comfortable while waiting?

• Ask them personal questions.

• Leave them standing alone.

• Offer them a seat and refreshments.

• Tell them to be quiet.

A visitor has an appointment but arrives 30 minutes early. What should you do?

• Ask them to leave and come back later.

• Let them wait in the lobby and inform the person they are meeting.

• Ignore them until the exact meeting time.

• Tell them their appointment is canceled.

What should you say when introducing yourself to a visitor?

• Hello, I am [Your Name], and I will be assisting you today.

• Who are you?

• I don’t have time to talk.

• You should know who I am.

A visitor is looking for the HR department. What is the best way to help?

• Ignore them.

• Tell them to ask someone else.

• Say you don’t know and walk away.

• Give them clear directions or offer to escort them.

How should you respond if a visitor arrives for a canceled meeting?

• Apologize for the inconvenience and offer to reschedule.

• Tell them to leave immediately.

• Say nothing and walk away.

• Tell them to wait all day.

Which phrase is appropriate for offering help to a visitor?

• How can I assist you today?

• Why are you here?

• Do I look like I can help?

• You need to figure it out yourself.

A visitor is leaving after a successful meeting. What should you say?

• Bye.

• Thanks for visiting! Have a great day.

• You can go now.

• You should visit again tomorrow.

What should you avoid when welcoming visitors?

• Being polite and professional.

• Smiling and making eye contact.

• Using a rude or unfriendly tone.

• Offering assistance and guidance.