Post Test AODP - Excellent Customer Service

Post Test AODP - Excellent Customer Service

Professional Development

10 Qs

quiz-placeholder

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Post Test AODP - Excellent Customer Service

Post Test AODP - Excellent Customer Service

Assessment

Quiz

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Professional Development

Easy

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10 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

Customer yang menjadi person in charge (PIC) dalam suatu hal di suatu organisasi/perusahaan disebut?

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

3 mins • 1 pt

Dalam hierarki service, jika service yang kita berikan sama dengan kompetitor, disebut?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

Dalam hierarki service, jika service yang kita berikan dibawah dair service yang diberikan oleh kompetitor kompetitor, disebut?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

Dalam hierarki service, jika service yang kita berikan adalah sesuai harapan pelanggan, disebut?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Dalam hierarki service, jika service yang kita berikan adalah mengejutkan, menyenangkan dan diluar harapan pelanggan disebut?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 1 pt

Aturan dan tahapan-tahapan tertentu yang ditetapkan dalam aktivitas pelayanan disebut dimensi?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

3 mins • 1 pt

Nilai yang ditambahkan berupa sikap, perilaku dan kemampuan verbal untuk membangun interaksi dalam proses pelayanan disebut dimensi?

Evaluate responses using AI:

OFF

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