Personal/Professional Qualities in HC Workers Vocabulary

Rapport: ________ between two people.

• Respect and harmony

• Conflict and discord

• Indifference and apathy

• Misunderstanding and confusion

Apathy: ________ of emotion.

• Absence

• Presence

• Overflow

• Surplus

Verbal communication: ________ or written communication.

• Spoken

• Written

• Non-verbal

• Visual

Non-verbal communication: ________, body language, or touch.

• Facial expressions

• Verbal cues

• Written words

• Sign language

Sympathy: Feeling ________ for someone.

• sorry

• happy

• angry

• excited

Responsibility: Being held ________ for your actions.

• accountable

• responsible

• liable

• answerable

Discretion: Using ________ judgment.

• good

• bad

• poor

• excellent

Tact: Being able to say or do the ________ thing in a difficult situation.

• kindest

• harshest

• loudest

• quickest

Team work: Working well with ________.

• others

• yourself

• machines

• nature

Democratic: Encourages participation and listens to others' ________.

• opinions

• suggestions

• commands

• orders