Awareness QMS

Definition of Quality?

• Ability to sell product and services

• Meets all the customer requirements

• Ability to produce product more than yearly target

What do customer look from organization?

• Expensive products with good quality

• Bad performance of services with cheap price

• Good quality of services with reasonable price

All below are Quality characteristic, except:

• Taste

• On time delivery

• Price

Which are these the best to define the transition from Quality Control to Quality Management?

• Performing corrective action from detected non nonconformity

• Increased yearly budget to outcome non nonconformity

• Replace incompetence personnel routinely

Why organization needs to satisfy their customers?

• Sustaining the organization business

• Loyalty

• It is a one off business

Following are the elements of Quality Concept, except:

• Process Approach

• Plan Do Check Act (PDCA)

• Risk Based Thinking

• Performance

What is the latest and current revision  of Quality Management System standard?

• ISO 9001:2025

• ISO 9001: 2024

• ISO 9001: 2008

• ISO 9001: 2015

What is (name) the organization in Malaysia that managing and controlling standards?

• SIRIM

• Department of Standard Malaysia (DSM)

• Jabatan Digital Negara (JDN)

• Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM)

What is ISO stand for?

• International Standard Operation

• International Organization for Standardization

• Internal Standard Operating

• International Standard Organization

As for the QMS certification purpose, what are the standard that you should refer to?

• ISO 9001

• ISO 9000

• ISO 9002

• ISO 9004