Introduction to Problem Solving and Decision Making

What is the first step in problem-solving?

• Implementing a solution

• Identifying the problem

• Evaluating the results

• Organizing information

The best way to generate solutions is through

What is a barrier to problem-solving?

• Open-mindedness

• Flexibility

• Fear of failure

• Creativity

The final step of problem-solving is

Which of the following is an example of an unstructured problem

• Solving a math equation

• Choosing a new business strategy

• Following a standard procedure at work

• Calculating a budget

The ROSA-E Strategy

• Evaluation, Reflection,Orientation,Strategy,Action

• Orientation, Action, Problem

• Problem, decision making, evaluate

• Evaluate, problem statement, action, decision making

What is an example of a programmed decision?

• Hiring a new CEO

• Handling customer complaints using a set procedure

• Developing a new marketing strategy

• Expanding to a new international market

Draw or make simple doodle about three steps in the problem-solving process.

This picture shows two ways to ___________.

• defining the problem

• gather information

• develop alternatives

• weigh alternatives

Jake has a history test on Friday. On Thursday night Jake's friend asks him to go to the movies. Jake lists the positives and negative outcomes of each choice. Which step in the decision-making process is this?

• A. Evaluate the decision
• B. Describe the situation
• C. Consider the consequences
• D. Explore the options