LA 8-Steps Quiz 02/25

Quiz
•
Professional Development
•
Professional Development
•
Hard
Kristanto Yuwono
Used 2+ times
FREE Resource
11 questions
Show all answers
1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
021-..........................
(Nomer telpon AUTO2000 Lenteng Agung)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berapakah target ketepatan waktu janji penyerahan unit service?
50%
75%
90%
100%
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kondisi dimana pengerjaan Special Service Campaign terlewat pada unit kendaraan Toyota terlibat, sedangkan unit tersebut sudah menjadi Unit Entry di suatu bengkel, dinamakan ..................
In-complete SSC
Overlook
In Progress
SSC Uncompletion
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada presentasi Annual Plan 2025, target Indeks Kepuasan Pelanggan adalah sebesar.....
75%
80%
90%
92%
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Dalam penilaian NPS suatu bengkel, terdapat 10 orang yang di-survey oleh TAM.
6 orang memberikan nilai 10,
2 orang memberikan nilai 9,
1 orang memberikan nilai 8,
1 orang memberikan nilai 6.
Berapakah nilai NPS bengkel tersebut?
60%
70%
80%
90%
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tools apa yang sering digunakan pada langkah ke-4 QCC?
Brainstorming
Fishbone
Pareto Diagram
5W2H
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kalimat target QCC : "Mencapai Kepuasan Pelanggan tahun 2025"
secara metodologi TIDAK memenuhi aspek .................... pada konsep SMART
Specific
Measureable
Realistic
Time Bound
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