Troubleshooting Techniques Quiz

What is the correct order of Group Policy application?

• Domain, Site, Local, Organizational Unit

• Local, Site, Domain, Organizational Unit

• Site, Domain, Local, Organizational Unit

• Organizational Unit, Domain, Site, Local

When should a technician escalate a troubleshooting situation?

• When the problem is solved

• When the technician is not familiar with the problem or its solution

• When the technician has free time

• When the customer is satisfied

Which option in the Advanced Startup screen allows you to restore Windows to a designated restore point?

• System Image Recovery

• Startup Repair

• System Restore

• Command Prompt

What does the System Image Recovery option do?

• Restores Windows to a designated restore point

• Replaces the current Windows installation with a preserved image

• Scans and fixes common Windows startup problems

• Allows one to run system file checker

Which Windows edition cannot join a domain?

• Windows Pro

• Windows Home

• Windows Enterprise

• Windows Education

Where can you check for errors on a drive in Windows?

• Device Manager

• System Information

• Properties > Tools tab

• Network and Sharing Center

What is the first step when troubleshooting a smartphone not recognized by a Windows 10 laptop via USB?

• Check the Public Documents folder

• Update Windows

• Check Device Manager for missing or outdated drivers

• Restart the laptop

What should you do first when troubleshooting an app from the Microsoft Store?

• Uninstall and reinstall the app

• Look for an update for the app

• Contact Microsoft support

• Restart the computer

Which boot option starts Windows with a minimal set of drivers and features?

• Safe Mode

• Last Known Good Configuration

• Boot Logging

• System Restore

What is the purpose of the Startup Repair option in the Advanced Startup screen?

• To restore Windows to a previous version

• To scan and fix common Windows startup problems

• To replace the current Windows installation with a preserved image

• To allow running system file checker