DDP Quiz_Elemen E

What is meant by personal grooming?

• Ability to write reports

• How to speak in public

• Personal appearance that is neat and attractive

• Friendly attitude towards customers

Why is personal grooming important in the workplace?

• Shows professionalism and confidence

• Speeds up work processes

• Saves work time

• Increases income

What is included in personal grooming?

• Critical attitude

• Time management

• Negotiation skills

• Personal hygiene, clothing, and accessories

What is meant by hospitality attitude?

• Friendly and helpful attitude towards customers

• Ability to speak many languages

• Critical attitude towards superiors

• Ability to work quickly

Why is service attitude important in the service industry?

• Reduces production costs

• Increases customer satisfaction and loyalty

• Speeds up delivery processes

• Saves raw materials

What does good service attitude include?

• Demanding customers to be patient

• Stubborn and strict

• Polite, friendly, responsive, and caring

• Focusing on company profits

What is the meaning of teamwork?

• Ability to work together with others to achieve common goals

• Ability to work alone quickly

• Becoming a leader in a group

• Doing all tasks without help

What are the benefits of good teamwork?

• Reduces communication at work

• Work becomes more efficient and results are better

• Decreases productivity

• Extends work time

What attitude is needed in teamwork?

• Mutual respect, good communication, and responsibility

• Selfishness and self-interest

• Relying on one person in the team

• Avoiding discussions

What is meant by effective communication?

• Conveying messages that are easy to understand and targeted

• Speaking loudly

• Using many technical terms

• Avoiding eye contact