Pop Up Screens

Patient calls with Medical insurance

• Schedule

• Transfer to office

• Ask probing questions

• Offer sister location

Patient calling with OHP insurance

• Schedule

• Transfer to Salem CC

• Ask probing questions

• Transfer to office

Patient calling with Delta Care USA insurance

• Schedule

• Transfer to office

• Ask probing questions

• Do NOT schedule

Patient calling with Medical insurance

• Schedule

• Transfer to Office

• Offer sister location

• Hang up

Patient calling with Medical insurance

• Schedule

• Transfer to office

• Offer sister location

• Do NOT schedule

Patient calling with AHCCS insurance

• Schedule

• Ask probing questions and check AZ Cheat Sheet to offer sister location

• Hang up

• Transfer to office

Patient calling with Delta Dental PPO insurance

• Schedule

• Transfer to office

• Offer sister location

• Do NOT schedule

Patient calling with HPN

• Schedule

• Ask if its thru "Employer" if "yes" Schedule

• If its thru State Schedule

• Hang Up

Patient calling with Medicaid insurance

• Schedule

• Transfer to office

• Do NOT Schedule

• Hang Up

Patient calling with Med-Quest insurance

• Schedule

• Transfer to office

• Do NOT Schedule

• Hang up