MEAL EXPERIENCE

MEAL EXPERIENCE

University

10 Qs

quiz-placeholder

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 MEAL EXPERIENCE

MEAL EXPERIENCE

Assessment

Quiz

Life Skills

University

Hard

Created by

Aldrin Delacerna

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. Which customer need is most closely associated with fulfilling lifestyle choices and the influence of advertising?

 

 

A. Physiological

B. Economic

C. Psychological

D. Convenience

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. Which factor from Table 1.6 includes the range of foods, choice, availability, and flexibility for special orders?

 

 

A. The food and beverages on offer

B. Level of service

C. Level of cleanliness and hygiene

D. Perceived value for money and price

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. Which of the following is NOT one of the five characteristics that define customer service in foodservice operations?

 

 

 

 

A. Service level

B. Service location

C. Service availability

D. Service flexibility

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. The relationship between the level of service and the standards of service in a foodservice operation can result in which of the following scenarios?

 

A. Fast food offering low service level but high standards

B. High service level paired with high standards is irrelevant

C. Low service level paired with low standards is ideal

  

D. Fine dining with high service level and high standards never results in customer dissatisfaction

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. Which of the following is NOT one of the three resources used in foodservice operations?

 

A. Materials

B. Labor

 C. Facilities

D. Technology

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

6. Which factor of meal experience specifically includes the appearance of the premises, equipment, and staff?

A. Level of cleanliness and hygiene

 

B. Level of service

 

C. Perceived value for money and price

D. Atmosphere of the establishment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. Which statement best explains why a customer might be dissatisfied in a foodservice operation even if the food quality is high?

 

A. Because the food and beverage operators are always responsible for external factors

B. Because dissatisfaction can be due to factors beyond the operator's control such as weather or transport

C. Because customer dissatisfaction always points solely to poor quality food

D. Because enhanced self-esteem needs are unmet

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