1. Which customer need is most closely associated with fulfilling lifestyle choices and the influence of advertising?
MEAL EXPERIENCE
Quiz
•
Life Skills
•
University
•
Hard
Aldrin Delacerna
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. Which customer need is most closely associated with fulfilling lifestyle choices and the influence of advertising?
A. Physiological
B. Economic
C. Psychological
D. Convenience
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Which factor from Table 1.6 includes the range of foods, choice, availability, and flexibility for special orders?
A. The food and beverages on offer
B. Level of service
C. Level of cleanliness and hygiene
D. Perceived value for money and price
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. Which of the following is NOT one of the five characteristics that define customer service in foodservice operations?
A. Service level
B. Service location
C. Service availability
D. Service flexibility
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. The relationship between the level of service and the standards of service in a foodservice operation can result in which of the following scenarios?
A. Fast food offering low service level but high standards
B. High service level paired with high standards is irrelevant
C. Low service level paired with low standards is ideal
D. Fine dining with high service level and high standards never results in customer dissatisfaction
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Which of the following is NOT one of the three resources used in foodservice operations?
A. Materials
B. Labor
C. Facilities
D. Technology
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Which factor of meal experience specifically includes the appearance of the premises, equipment, and staff?
A. Level of cleanliness and hygiene
B. Level of service
C. Perceived value for money and price
D. Atmosphere of the establishment
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. Which statement best explains why a customer might be dissatisfied in a foodservice operation even if the food quality is high?
A. Because the food and beverage operators are always responsible for external factors
B. Because dissatisfaction can be due to factors beyond the operator's control such as weather or transport
C. Because customer dissatisfaction always points solely to poor quality food
D. Because enhanced self-esteem needs are unmet
15 questions
Introduction to Service Marketing
Quiz
•
University
10 questions
FOOD SERVICE OPERATIONS
Quiz
•
University
10 questions
Selling Skills
Quiz
•
University
15 questions
Buster Quiz
Quiz
•
KG - Professional Dev...
10 questions
Module 1 : National Service Training Program (NSTP)
Quiz
•
University
15 questions
Culinary Vocab Quiz
Quiz
•
7th Grade - University
10 questions
Emission Review Week 3 Module 3
Quiz
•
12th Grade - Professi...
15 questions
Career exploration
Quiz
•
University
25 questions
Equations of Circles
Quiz
•
10th - 11th Grade
30 questions
Week 5 Memory Builder 1 (Multiplication and Division Facts)
Quiz
•
9th Grade
33 questions
Unit 3 Summative - Summer School: Immune System
Quiz
•
10th Grade
10 questions
Writing and Identifying Ratios Practice
Quiz
•
5th - 6th Grade
36 questions
Prime and Composite Numbers
Quiz
•
5th Grade
14 questions
Exterior and Interior angles of Polygons
Quiz
•
8th Grade
37 questions
Camp Re-cap Week 1 (no regression)
Quiz
•
9th - 12th Grade
46 questions
Biology Semester 1 Review
Quiz
•
10th Grade