1224 EDU2393 Topic 5.3

In Kilmann's five-step norm-changing strategy, which step directly involves comparing current norms to desired norms?

• Surface norms

• Articulate new directions

• Identify culture gaps

• Close the culture gaps

According to John Miner (1988), what is the primary benefit of identifying negative norms within an organisation's culture?

• To increase employee benefits

• To replace them with more desirable norms

• To reduce workload

• To maintain organisational stability

Which of the following best describes the impact of the norm 'Don't rock the boat' on organisational innovation?

• It promotes creativity and new ideas

• It encourages experimentation and risk-taking

• It discourages changes and maintains the status quo

• It facilitates open communication among employees

When establishing new norms as part of Kilmann's strategy, which factor is crucial to ensuring long-term success and adherence?

• The norms are not monitored or enforced

• The norms are implemented without group consensus

• The norms are continuously monitored and reinforced

• The norms are ignored after initial implementation

Which specific norm identified by John Miner (1988) pertains to limiting the sharing of information within an organisation?

• Don’t rock the boat

• Don’t volunteer to do anything extra

• Don’t share information

• Don’t tell your colleagues or superiors what they don’t want to hear

In the context of Kilmann's five-step procedure, what is the significance of 'Articulate new directions' for the future of an organisation?

• To identify current norms

• To discuss and determine necessary changes for progress

• To reinforce old norms

• To reduce organisational goals

How does the norm 'Persist in identifying problems' contribute to an organisation's overall effectiveness?

• By ignoring existing issues

• By continuously seeking and addressing issues

• By discouraging feedback from employees

• By maintaining the status quo

What is the primary purpose of the 'Close the culture gaps' step in Kilmann's strategy?

• To establish old norms

• To adopt and enforce new norms

• To surface current norms

• To ignore culture gaps

Which norm-changing strategy step involves teachers in a workshop setting to discuss and identify guiding norms?

• Identify culture gaps

• Establish new norms

• Surface norms

• Articulate new directions

According to the norms discussed, what behavioural change does 'Experiment with new ideas' promote within an organisation?

• Avoiding innovation and sticking to traditional methods

• Encouraging trying out new and creative approaches

• Discouraging collaboration among employees

• Reducing employee involvement in problem-solving