Exceptional Customer Service Test Review

Exceptional Customer Service Test Review

10th Grade

25 Qs

quiz-placeholder

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Exceptional Customer Service Test Review

Exceptional Customer Service Test Review

Assessment

Quiz

Business

10th Grade

Easy

Created by

Stacy Morgan

Used 2+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The greatest asset of any company is the

building

land

supplier

customer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Looking for things that need to be done and doing them is the definition of:

initiative

loyalty

responsibility

perseverance

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"It is not the employer who pays the wages. It is the customer who pays the wages." Who said this?

Bill Gates

John Chrysler

Henry Ford

Steve Jobs

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

78% of customers will leave a business because of a poor customer service experience and ... ?

come back in one week.

complain to the manager.

never come back.

call the local newspaper

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

70% of the customer’s perception of their buying experience will be based on ... ?

selling price of all goods.

other customer's opinions.

the quality of the promotions.

how they are treated.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

91% of unhappy customers will not willingly do business with you again.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A person who has a bad customer service experience will tell between:

0 and 5 people

5 and 8 people

9 and 20 people

25 and 30 people

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