Exceptional Customer Service Test Review
Quiz
•
Business
•
10th Grade
•
Easy
Stacy Morgan
Used 2+ times
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The greatest asset of any company is the
building
land
supplier
customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Looking for things that need to be done and doing them is the definition of:
initiative
loyalty
responsibility
perseverance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"It is not the employer who pays the wages. It is the customer who pays the wages." Who said this?
Bill Gates
John Chrysler
Henry Ford
Steve Jobs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
78% of customers will leave a business because of a poor customer service experience and ... ?
come back in one week.
complain to the manager.
never come back.
call the local newspaper
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
70% of the customer’s perception of their buying experience will be based on ... ?
selling price of all goods.
other customer's opinions.
the quality of the promotions.
how they are treated.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
91% of unhappy customers will not willingly do business with you again.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A person who has a bad customer service experience will tell between:
0 and 5 people
5 and 8 people
9 and 20 people
25 and 30 people
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple

Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
20 questions
10 BS Mid Sem 1 Review 2122
Quiz
•
10th Grade
20 questions
Communication in the Workplace
Quiz
•
9th - 12th Grade
23 questions
SGS Business 1.1 Enterprise and Entrepreneurship
Quiz
•
9th - 11th Grade
20 questions
What's the Motive LAP Test
Quiz
•
9th - 12th Grade
21 questions
The Sales Process
Quiz
•
9th - 12th Grade
20 questions
Entrepreneurship B MId Term Review
Quiz
•
10th Grade
20 questions
Sports Marketing Ch 2 T/F
Quiz
•
9th - 12th Grade
22 questions
BTEC : C3 exam prep
Quiz
•
10th Grade
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
20 questions
ELA Advisory Review
Quiz
•
7th Grade
15 questions
Subtracting Integers
Quiz
•
7th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
10 questions
Exploring Digital Citizenship Essentials
Interactive video
•
6th - 10th Grade