State the functions of the front office.
Front Office Chapter 11

Quiz
•
Education
•
10th Grade
•
Easy
Chandra Donaldson
Used 5+ times
FREE Resource
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Managing guest reservations and check-ins
Handling kitchen operations
Overseeing housekeeping staff
Conducting maintenance work
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Identify the main duties of staff in the reservations, uniformed services, and telecommunications departments.
Managing bookings and customer inquiries
Handling guest arrivals and departures
Operating communication systems
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Explain the two tasks of particular importance that the front office manager does.
Managing guest services and overseeing front desk operations
Handling financial records and managing housekeeping
Coordinating events and managing marketing strategies
Supervising kitchen staff and managing room service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
List and describe the steps in the hotel guest cycle.
Reservation, Check-in, Occupancy, Check-out
Booking, Arrival, Stay, Departure
Pre-arrival, Arrival, Stay, Departure
Reservation, Arrival, Stay, Departure
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the types of rooms included in a front office?
Sleeping room
Guest room
Function room
All of the above.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Sleeping rooms are the major source of income for ______ properties.
lodging
commercial
residential
industrial
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the racking system used for in the rooms division?
Organizing room assignments
Managing guest check-ins
Tracking housekeeping tasks
Scheduling maintenance activities
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