Front Office Chapter 11

Front Office Chapter 11

10th Grade

25 Qs

quiz-placeholder

Similar activities

Catering Quiz #3

Catering Quiz #3

9th - 12th Grade

20 Qs

Marketing Functions Review Assignment

Marketing Functions Review Assignment

9th - 12th Grade

20 Qs

Objectives in Hospitality and Tourism Technology

Objectives in Hospitality and Tourism Technology

10th Grade

21 Qs

AVID- Final Exam May 2025

AVID- Final Exam May 2025

9th - 12th Grade

20 Qs

Ujian Akhir Semester Perhotelan

Ujian Akhir Semester Perhotelan

10th Grade

27 Qs

Roblox

Roblox

3rd Grade - Professional Development

21 Qs

Establish and Maintain an Accrual Accounting System

Establish and Maintain an Accrual Accounting System

10th - 12th Grade

23 Qs

QUIZ 5 : TOPIC 2 [BASIC ACCOUNTING CONCEPTS]

QUIZ 5 : TOPIC 2 [BASIC ACCOUNTING CONCEPTS]

1st Grade - University

30 Qs

Front Office Chapter 11

Front Office Chapter 11

Assessment

Quiz

Education

10th Grade

Easy

Created by

Chandra Donaldson

Used 5+ times

FREE Resource

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

State the functions of the front office.

Managing guest reservations and check-ins

Handling kitchen operations

Overseeing housekeeping staff

Conducting maintenance work

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Identify the main duties of staff in the reservations, uniformed services, and telecommunications departments.

Managing bookings and customer inquiries

Handling guest arrivals and departures

Operating communication systems

All of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Explain the two tasks of particular importance that the front office manager does.

Managing guest services and overseeing front desk operations

Handling financial records and managing housekeeping

Coordinating events and managing marketing strategies

Supervising kitchen staff and managing room service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

List and describe the steps in the hotel guest cycle.

Reservation, Check-in, Occupancy, Check-out

Booking, Arrival, Stay, Departure

Pre-arrival, Arrival, Stay, Departure

Reservation, Arrival, Stay, Departure

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the types of rooms included in a front office?

Sleeping room

Guest room

Function room

All of the above.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Sleeping rooms are the major source of income for ______ properties.

lodging

commercial

residential

industrial

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the racking system used for in the rooms division?

Organizing room assignments

Managing guest check-ins

Tracking housekeeping tasks

Scheduling maintenance activities

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?