CS PH TH Training X#N #ss##ng

CS PH TH Training X#N #ss##ng

Professional Development

10 Qs

quiz-placeholder

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CS PH TH Training X#N #ss##ng

CS PH TH Training X#N #ss##ng

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

CS Xendit

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is our service that allows brand partners to whitelabel and issue cards?
Cards
Xenissuing
Xenpayments
Xendit

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What do we call our clients in XenIssuing?
Merchant
End-user
Brand Partner
Third-Party

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

This refers to the store or establishment where the end-user makes use of the card for purchase or payment
Merchant
End-user
Brand Partner
Third-Party

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

This refers to our card processor such as Mastercard and Visa
Merchant
End-user
Brand Partner
Third-Party

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Which Zendesk status to use if we are waiting for our brand partner's confirmation or additional information?
Open
(XenIsuuing) Waiting Customer Reply
On-hold
Pending

6.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

Which Zendesk fields are restricted from being changed or updated by L1?
Ticket Category
XenIssuing Category
Ticket Severity Level
XenIssuing Incident Levels

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

This is the stage of card payment flow where the merchant receives approval to charge the end-users card
Authorization
Capture
Reversal
Refund

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