A customer reached out regarding a bet that was resettled from a win to a loss, causing a negative balance in their account. Does the CSR need to track this bet on the resettle cancel tracker, and why?

Yes, to ensure both the resettlement and any adjustments are properly recorded.

No, tracking is only necessary if the resettlement results in a loss of 1,000 or more.

No, because the system automatically adjusts the negative balance, so no further tracking is needed.

A customer reached out regarding a bet that was canceled due to incorrect odds. Does the CSR need to track this bet on the resettle cancel tracker? and why?

Yes, because the bet was canceled due to incorrect odds.

No, the bet should not be tracked as it was canceled for incorrect odds.

Yes, but only if the CSR reported the issue to the Skype Sportsbook team.

A customer reached out regarding a bet that was canceled because a player retired from the tennis match they placed a bet on. Does the CSR need to track this bet on the resettle cancel tracker? and why?

No, because the cancellation was due to player retirement, and it doesn’t require tracking in the resettle cancel tracker.

Yes, because the bet was canceled due to player retirement.

Yes, because the bet was not paid, and tracking ensures proper resolution and accurate record-keeping.

February Assessment

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February Assessment

Minimum Deposit in Mainsite (Gcash)

Minimum Deposit in Mainsite (Paynamics)

Minimum Deposit in Glife

Maximum Deposit per transaction in Mainsite (Gcash)

Maximum Deposit per transaction in Mainsite (Paynamics)

Maximum Deposit per transaction in Glife

Maximum Deposit per day in Mainsite (Gcash)

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