Chapter 10 Vocabulary-Business Communication

Being fully engaged in the communication process by concentrating and participating

• Brochure

• Active listening

• Microblog

The promotion of products through nonpersonal communication

• Passive listening

• Listening

• Advertising

A pamphlet containing descriptive or advertising material

• Brochure

• Active listening

• Writing

The act of interpreting and forming meaning from oral communication

• Brochure

• Microblog

• Listening

A format of writing that utilizes very short descriptions and is often limited by number of characters

• Advertising

• Microblog

• Passive listening

When a person hears a message, but does not understand or process the meaning of the message

• Passive listening

• Advertising

• Listening

The act of using sounds to orally share information between individuals

• Writing

• Microblog

• Speaking

The act of sharing information between individuals using written characters and symbols

• Writing

• Passive listening

• Advertising