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SBS Tet

Authored by Duy Vo

Business

University

Used 1+ times

SBS Tet
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What is the foundation of customer experience?

Understanding customer needs and expectations.
Implementing strict return policies without customer input.
Prioritizing company profits over customer satisfaction.
Focusing solely on product features.

2.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What is the Tet Holiday primarily known for in Vietnam?

A festival for honoring ancestors.
A celebration of the harvest season.

A national day of cleaning houses.

The Vietnamese Lunar New Year.

3.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Which of the following is a traditional Tet custom that businesses can use to enhance customer engagement?

Hosting water festivals

Giving "Li Xi" (lucky money) in red envelopes

Organizing beach parties

Launching fireworks on the 4th of July

4.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Why do businesses often offer Tet-themed promotions and discounts?

To attract customers and boost sales during the Tet holiday.
To celebrate the New Year with employees.
To comply with government regulations during Tet.
To reduce inventory before the Tet holiday.

5.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

How can a business show cultural sensitivity during Tet to improve the customer experience?

Ignoring Tet customs entirely
A business can show cultural sensitivity during Tet by incorporating traditional decorations, offering themed promotions, and training staff on Tet customs.
Offering discounts on non-Tet related products
Using generic decorations without cultural relevance

6.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

Which traditional Tet symbol can be incorporated into marketing to attract customers?

Jasmine flower (hoa nhài)
Dragon fruit (thanh long)
Lunar New Year cake (bánh chưng)
Peach blossom (hoa dao) or yellow apricot blossom (hoa mai)

7.

MULTIPLE CHOICE QUESTION

20 sec • 10 pts

What is a key factor in maintaining a positive customer experience during the Tet holiday?

Timely and effective communication with customers.
Focusing solely on increasing sales without customer engagement
Ignoring customer feedback until after the holiday
Offering discounts on products only during the holiday

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