Cquality midterms reviewer

This is a sequence of linked activities that is intended to achieve some result, such as producing a good or service for a customer within or outside the organization

• Production line
• Supply chain
• Service delivery
• Process

This links together all necessary activities and increase one’s understanding of the entire system, rather than focusing on only a small part.

• Linear thinking
• Reductionist approach
• Isolated analysis
• Process perspective

This involves planning and administering the activities necessary to achieve a high level of performance in key organizational processes, and identifying opportunities for improving quality and operational performance, and ultimately, customer satisfaction.

• Operational Efficiency
• Quality Management

• Customer Management

• Process Management

Process management consists of three major activities, give one.

• Memory management
• I/O management
• Thread

• Design

Answer explanation

Process management consists of three major activities: Design, control, and improvement

In Process Focus, this refers to the time it takes to accomplish one cycle of a process.

• Process Duration
• Throughput Time
• Lead Time
• Cycle Time

In Process Focus, these are accountable for process performance and have the authority to control and improve their process.

• Process Managers
• Quality Analysts
• Process Owners
• Team Leaders

In Identifying Processes and Requirements, this is the most important to running the business and maintaining or achieving a sustainable competitive advantage.

• Value-creation processes

• Optional processes

• Irrelevant processes

• Secondary processes

In Identifying Processes and Requirements, this involves all activities associated with planning, scheduling, and controlling projects.

• Project Management
• Resource Allocation
• Time Management
• Risk Assessment

In Identifying Processes and Requirements, these are those that are most important to an organization’s value-creation processes, employees, and daily operations.

• Secondary processes
• Core processes

• Administrative processes
• Support processes

In Identifying Processes and Requirements, this is used to develop an efficient process that satisfies both internal and external customer requirements and is capable of achieving the requisite level of quality and performance.

• SWOT Analysis
• Process Design

• Benchmarking
• Flowcharting