FTFC1

The following can be considered as a vulnerable consumer

• Has low understanding of financial products

• Has permanent emotional circumstances

• Has long-term financial difficulty

• Has physical limitations

Fair treatment of financial consumers covers

• Banks

• Insurance companies

• Hospitals

• Pharmacies

A Financial Service Provider is to implement measures that can effectively detect and prevent financial consumers from falling victim to financial fraud

• True

• False

Senior management conducts periodic reviews on its product disclosure sheets or communications to policyholders on bonus revisions or repricing of medical and health insurance products

• True

• False

Steve Job would often wheel an empty chair into meetings at Apple HQ and use it to remind the gathered executives that “the most important person in the room” was the customer

• True

• False