Gmetrix D3 - L2

Before creating a product, it is wise to ________________ what it takes to produce the product.

• Creating a Product or Service

• Research

• Analyze

• Understand

For services, one must spend time finding out what customers' ________________ are.

• needs

• wants

• preferences

• expectations

A business can use ___________________________ to cut down on costs or to improve its product’s function.

• Value Engineering

• Marketing Strategies

• Financial Plans

• Customer Feedback

A key example of a ____________________ service many companies use is a software as a service (SaaS) platform.

• cloud

• desktop

• prebuilt

• offline

When setting one’s own quality standards, one must ensure that the standards are ________________________. [Quality Control Testing]

• missing words according to the information presented by the instructor

• arbitrary and undefined

• measurable

• clear

A business might choose to lease office space rather than buy office space because:

• it requires less upfront capital.

• it provides long-term investment.

• it offers ownership benefits.

• it allows for property appreciation.

A business might choose to buy office space rather than lease office space because:

• it provides long-term financial benefits and asset appreciation.

• it allows for more flexibility in relocating.

• it requires less upfront capital investment.

• it avoids the responsibilities of property maintenance.

When developing a quality control process, one should start by determining their quality standards. In some industries, these standards are set by

• local health and safety inspectors

• government regulatory agency

• Review the internal quality testing results

• industry leaders

Choose the three methods for testing a product’s quality:

• Checking the product against set specifications

• Randomly testing samples

• User Acceptance Testing

• Logging defects

One reason why a business would want to review their testing results to refine and improve their quality control process is:

• increase customer satisfaction.

• To increase production speed

• To reduce employee workload

• To expand market reach