TLE Grade 7 Summative Test 1

What defines hard skills in hospitality and tourism Industry?

• Personal attributes that enhance great interaction.

• Emotional intelligence for managing guests' complaints.

• Technical knowledge or abilities required for specific tasks.

• They help create positive guest experience and foster team work.

What is the primary purpose of leisure tourism?

• conducting business negotiations

• seeking thrill and excitement

• relaxation and enjoyment

• volunteering in community projects

It focuses on creating a welcoming and comfortable environment for travelers and providing services.

• hospitality

• recreation

• tourism

• leisure tourism

Why are soft skills important in the hospitality industry?

• They ensure technical tasks are performed efficiently.

• They help create positive guest experiences and foster teamwork.

• They focus on managing finances and inventory effectively.

• They have attributes and interpersonal abilities that enable effective interaction with guests.

What form of tourism involves residents of a country traveling within their own country?

• domestic tourism

• inbound tourism

• outbound tourism

• international tourism

This is a key characteristic of good customer service in hospitality.

• Ignoring customer complaints

• Responding promptly to guest needs

• Being rude to guests

• Charging high prices for services

This type of tourism involves traveling to other countries to receive medical treatment or procedures.

• recreational tourism

• medical tourism

• business tourism

• cultural tourism

Maria wants to travel to South Korea, to see her favorite K-Pop idols, what document must she bring?

• visa

• passport

• birth certificate

• driver's license

What does the food and beverage services sector include?

• ticket bookings

• organizing large conferences and events

• providing meals and catering services

• offering vacation cruises

Which of the following refers to Café Manager?

• They oversee the daily operations of cafes in shopping centers, hotels and other areas.

• They work for hotels and help create and manage their marketing and customer service strategies.

• They assist individuals, educational institutions, and corporations with their travel needs.

• They lead daily operations at spa facilities.