BEFORE PAID TRIAL

1. What is the first stage in the sales process?

• After the first call (no decision yet)

• First try to contact done

• No actions yet

• Paid trial completed

2. If a customer answers the call but doesn’t have time to talk, what should the sales rep do?

• Move them to “After the first call (no decision yet)” and set a due date in CRM, leave a note

• Keep them in the “First try to contact done” stage and set a due date in CRM, leave a note

• Move them directly to “Lost before trial” and leave a note

• Send a follow-up email immediately

3. How many calls should a sales rep make before moving a lead to “Second try to contact done”?

• 1 call

• 2 calls

• 3 calls at different times of the day

• 5 calls

4. When should an automated SMS be sent to a potential customer?

• After one missed call

• When moving a lead to “First/second/third try to contact done” and they didn’t pick up

• Before the first call

• Only after the customer explicitly requests it

5. What should a sales rep do if a lead has not answered after nine-ten calls?

• Move them to "Lost before trial" and leave a note explaining the reason

• Continue calling daily until they answer

• Stop contacting the lead

• Send a follow-up email and wait for a response

6. A customer picks up the phone and is willing to talk. What is the correct next step for the sales rep?

• Thoroughly explore the customer’s needs, motivations, and challenges before deciding the next stage

• Immediately move them to “After the first call (no decision yet)”
  

• Ask them to confirm a follow-up meeting via email before discussing further

• Offer a paid trial right away to secure commitment

7. What must be collected during the first call with a customer?

• Customer’s address and phone number

• Child’s name, surname, class, and email address

• Payment details for the first lesson

• Parent’s full job history

8. If a customer only wants to know the price, what should the sales rep do?

• Provide the exact price immediately

• Explain that the price depends on the child’s needs and invite them to discuss further

• Refuse to share the price unless they book a trial

• Offer a discount on the spot

9. What is the purpose of a paid trial session?

• To lock the customer into a long-term contract

• To diagnose academic gaps and create a learning plan

• To immediately enroll the child in a tutoring program

• To provide a free lesson with no follow-up

10. How can a sales rep handle the objection “It’s too expensive” from a customer?

• Tell them there are no cheaper alternatives

• Offer a discount without discussing the value

• Highlight the quality of the tutors and offer a risk-free paid trial period

• End the conversation immediately