C4 SCM

The steps taken to move and store a product from the supplier stage to a customer stage in the supply chain are referred to as

• Transportation.

• Retailing.

• Wholesaling.

• Distribution

Where does distribution occur in the supply chain?

• Between every pair of stages

• Everywhere downstream from production

• Between production and the retailer

• Between suppliers and retailers

Distribution is a key driver of the overall profitability of a firm because

• The addition of distributors only adds cost to the supply chain.

• It directly impacts both the supply chain cost and the customer experience.

• It slows down the responsiveness of the supply chain.

• It cannot be developed as a part of supply chain strategy.

Companies in the same industry often select very different distribution networks because

• Some companies are poorly run.

• Different companies try to avoid using the same approach.

• Different companies have different objectives for their supply chain.

• All of the above

Which of the following would not be the result of a poor/inappropriate distribution network?

• High profitability

• Low level of customer service

• High cost

• Poor profitability

The number of different products/configurations that a customer desires from the distribution network is

• Response time.

• Product variety.

• Product availability.

• Customer experience.

The probability of having a product in stock when a customer order arrives is

• Response time.

• Product variety.

• Product availability.

• Customer experience.

The ease with which the customer can place and receive their order as well as other aspects of value that the sales staff provides is

• Customer experience.

• Order visibility.

• Product availability.

• Response time.

The ability of the customer to track their order from placement to delivery is

• Customer experience.

• Order visibility.

• Product availability.

• Response time.

The costs incurred in bringing material into a facility are

• Sourcing transportation costs.

• Outbound transportation costs.

• Crossbound transportation costs.

• Inbound transportation costs.