Business Communication chapter 2

Which of the following is an advantage of working in teams?

• Increased workload

• More conflicts

• More creativity and problem-solving

• Less accountability

Which of the following is NOT a characteristic of an effective team?

• Clear goals

• Open and honest communication

• Lack of commitment

• Mutual respect

What is the main purpose of collaborative writing tools?

• To allow multiple people to work on the same document simultaneously

• To replace face-to-face communication entirely

• To make documents more visually appealing

• To increase the number of emails sent

Constructive feedback should be:

• Harsh and direct

• Focused on personal criticism

• Specific and solution-oriented

• Given only in written form

Which of the following is NOT a step in preparing for a meeting?

• Clarifying the purpose

• Selecting participants

• Ignoring time constraints

• Setting and sharing the agenda

Which type of meeting is conducted over the internet using video conferencing tools?

• Physical meeting

• Virtual meeting

• Impromptu meeting

• Round-table discussion

Which of the following is NOT a type of listening?

• Critical listening

• Selective listening

• Empathetic listening

• Nonverbal listening

Which of these is NOT a barrier to effective listening?

• Noise

• Prejudice

• Active engagement

• Multitasking

Which nonverbal cue can indicate confidence and engagement in a conversation?

• Avoiding eye contact

• Slouching in a chair

• Maintaining good posture and eye contact

• Speaking in a monotone voice

Which of the following is a proper business phone etiquette rule?

• Answering the phone with a simple "Hello" without introducing yourself

• Letting calls go to voicemail without responding

• Speaking clearly and professionally during calls

• Interrupting others while they are talking