Computer Servicing Quiz

The following are bootable disk, except

• CD/DVD disc

• Flash drive/Pen drive

• Hard disk drive

• RAM

Which key is commonly used to save changes and exit the BIOS settings?

• Enter

• ESC

• F1

• F10

When deciding between using an anti-static wrist strap or an anti-static mat while servicing a computer, which would you evaluate as more critical to use and why?

• Anti-static wrist strap, because it ensures constant grounding

• Anti-static mat, because it covers a larger area and can protect multiple components

• Anti-static wrist strap, because it's more portable and easier to use

• Anti-static mat, because it is more durable and long-lasting

A technician is troubleshooting a desktop computer that won't power on. They have access to a power supply tester, a multimeter, and a screwdriver. Which tool should be used first, and why?

• Power supply tester, because it can quickly confirm if the power supply is functioning

• Multimeter, because it provides detailed voltage readings from the power supply

• Screwdriver, because opening the case is necessary to access internal components

• Multimeter, because it can test both the power supply and other components

You need to insert a new RAM module into the motherboard. Which tool or method should you use, and how will you apply it to ensure proper installation?

• Phillips screwdriver, to secure the RAM module with screws

• Flathead screwdriver, to pry open the RAM slot

• Your hands, to align the module with the slot and press down firmly until it clicks into place

• Needle-nose pliers, to push the module into the slot

You need to remove the side panel of a computer case to access the internal components. Which hand tool should you use, and how will you apply it?

• Flathead screwdriver, to pry the panel open

• Phillips screwdriver, to remove the screws securing the panel

• Needle-nose pliers, to grip and pull off the panel

• Hex key, to loosen the panel from its fastenings

Why is it important to wear an anti-static wrist strap when working inside a computer?

• To protect yourself from electrical shocks

• To prevent static electricity from damaging sensitive components

• To ground the computer and prevent power surges

• To avoid cuts and abrasions while handling sharp objects

Which of the following best explains why you should disconnect a computer from the power source before servicing it?

• To avoid software corruption during hardware changes

• To prevent electric shock while handling internal components

• To ensure the computer remains clean and dust-free

• To keep the computer cool and prevent overheating

An employee complains that every time they turn their computer off, the computer's time is set to 12:00 pm, and the date is set back to January 1, 1990. Which of the following is the MOST likely cause of this anomaly?

• The CMOS chip is failing

• The CMOS chip on the motherboard is loose

• The CMOS settings are not being saved before powering off the computer

• The CMOS battery has failed

What is the recommended partition scheme to use with Rufus for UEFI-based systems?

• GPT

• FAT32

• FAT16

• MBR