Effective Supervisory Practices p408-411

Focusing on the problem to be solved rather than the person when providing feedback is important because:

• it helps in personal growth and development.

• it avoids personal attacks and promotes constructive criticism.

• it ensures the feedback is taken positively.

• it maintains a professional environment.

Avoiding words or phrases that trigger emotional reactions when giving feedback is important because:

• It helps maintain a calm and productive conversation.

• It shows that you are indifferent to the person's feelings.

• It ensures that the feedback is ignored.

• It makes the feedback more entertaining.

The impact of facts when providing feedback can be described as:

• Enhancing credibility and clarity

• Reducing the importance of feedback

• Making feedback more subjective

• Ignoring the receiver's feelings

A good way to overcome resistance to feedback on your team is:

• Ignoring the feedback

• Providing constructive feedback

• Avoiding feedback sessions

• Criticizing team members

According to Daniel Goleman, what is one part of the model for emotional intelligence?

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What is the ability to recognize others' emotions and react to them appropriately called?

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What is the ability to inspire, influence, and develop others while managing conflict called?

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List the four components of emotional intelligence as shown in the diagram.

• Self-awareness, Self-regulation, Motivation, Empathy

• Self-awareness, Self-regulation, Motivation, Social Skills

• Self-awareness, Self-regulation, Empathy, Social Skills

• Self-regulation, Motivation, Empathy, Social Skills

The importance of self-awareness in interpersonal relationships is:

• It helps in understanding others' emotions.

• It leads to better communication and conflict resolution.

• It allows for personal growth and empathy.

• All of the above.

When you do something well or something positive happens to you, how do you tend to credit your success?

• External factors like luck or fortunate timing.

• Intrinsic factors like preparation and effort.