Effective Communication Concepts

What percentage of communication is considered nonverbal?

• 7%

• 38%

• 55%

• 100%

What percentage of verbal communication is made up of tone?

• 7%

• 38%

• 55%

• 100%

Which of the following is NOT a nonverbal communication cue?

• Facial expressions

• Gestures

• Words spoken

• Body language

What is the primary reason that communication can become mismatched?

• Miscommunication through gestures

• Nonverbal cues not matching the spoken message

• Excessive body language

• Incorrect use of written communication

Which of the following is an important aspect of written communication?

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Which of the following is the best practice for formal writing?

• Using slang and informal language

• Maintaining a professional and academic tone

• Writing in an emotional tone

• Avoiding punctuation marks

Effective communication requires cooperation from which parties?

• Only the sender

• Only the receiver

• Both the sender and the receiver

• Neither the sender nor the receiver

Which of the following is NOT a common reason for a message not being heard correctly?

• Inattention

• Lack of interest

• Open-mindedness

• Preoccupation

When communicating effectively, which of the following should one avoid?

• Being assertive

• Asking open-ended questions

• Being passive-aggressive

• Staying on topic

The most important part of effectively communicating is:

• Listening actively

• Speaking clearly

• Using complex vocabulary

• Being persuasive