Technical Writing Test: Writing to Clients and Customers

Technical Writing Test: Writing to Clients and Customers

11th Grade

20 Qs

quiz-placeholder

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Technical Writing Test: Writing to Clients and Customers

Technical Writing Test: Writing to Clients and Customers

Assessment

Quiz

English

11th Grade

Easy

Created by

GINA RIZZUTO

Used 3+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is formal document that describes a problem or need and recommends

a solution?

sales letter

proposal

order

claim

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the order in which the main idea is presented first followed by supporting

details?

direct order

indirect order

proposal

claim

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a friendly message designed to build relationships?

claim

acknowledgment

collection message

goodwill message

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a message that tells a sender that another message or item has been received?

claim

sales message

acknowledgment

order

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a message that tries to persuade a customer to pay a past-due bill?

goodwill message

proposal

claim

collection message

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what is the positive image or reputation of a company?

order

goodwill

collection letter

claim

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a message that requests a refund, exchange, or discount?

claim

order

sales message

goodwill message

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