Chapter 2 Quiz LO 1-4 OPEN BOOK

Using the you-viewpoint means emphasizing your own perspective and goals for the message.

• true

• false

An informal style is appropriate when communicating with someone you've never met.

• true

• false

Closing a business message with an overused expression signals that you have quit thinking about the reader's actual situation.

• true

• false

The You-Viewpoint focuses on the receiver of the message rather than the ​ (a)   that focuses on the sender of the message.

• informal style

• formal style

• Me/I/We Viewpoint
• Him Viewpoint

Which of the following best describes conversational language?

• It is often stiff, but in spite of that, it is simple and easy for readers to understand.

• It is warm, engages the reader, and is easily understood.

• It conveys the truth in a plain, unemotional way.

• It is formal and strives to be neutral no matter what the topic.

The primary risk of a too formal style of writing is that you may sound

• cold and impersonal.

• unprofessional.

• immature or naive.

• too knowledgeable.

• too conversational.

Standard expressions that are used out of habit and not adapted to specific situations are called______ expressions.

• overused

• redundant

• courtesy

• jargon

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

• are often overused and sometimes fail to make the recipient feel understood and appreciated.

• are always necessary to make the recipient feel comfortable.

• are preferred because they avoid the use of overused expressions.

• are rarely appropriate in business communications.

Briefly explain the you-viewpoint.

List five techniques that enhance courtesy in business messages. (refer to chapter 2 LO 3)