Chapter 2 Quiz LO 1-4 OPEN BOOK

Using the you-viewpoint means emphasizing your own perspective and goals for the message.

• true

• false

A more informal style is appropriate when communicating with someone you don’t know.

• true

• false

Closing a business message with an overused expression signals that you have quit thinking about the reader's actual situation.

• true

• false

The you-viewpoint is also called the

• you-etiquette.

• you-attitude.

• you-experience.

• you-stamp.

• you-practice.

Which of the following best describes conversational language?

• It is often stiff, but in spite of that, it is simple and easy for readers to understand.

• It is warm, engages the reader, and is easily understood.

• It conveys the truth in a plain, unemotional way.

• It is formal and strives to be neutral no matter what the topic.

The primary risk of a too formal style of writing is that you may sound

• cold and impersonal.

• unprofessional.

• immature or naive.

• too knowledgeable.

• too conversational.

Standard expressions that are used out of habit and not adapted to specific situations are called______ expressions.

• overused

• redundant

• courtesy

• jargon

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

• sometimes fail to make the recipient feel understood and appreciated.

• are always necessary to make the recipient feel comfortable.

• are preferred because they avoid the use of overused expressions.

• are rarely appropriate in business communications.

Briefly explain the you-viewpoint.

List five techniques that enhance courtesy in business messages.