Housekeeping

What is the main responsibility of the housekeeping department in a hotel?

• Handling guest reservations

• Ensuring the cleanliness, neatness, and comfort of all hotel areas (guest rooms, corridors, lobbies, etc.)

• Serving food and beverages

• Managing the hotel’s finances

What does the phrase "man in charge" mean?

• A person who works under pressure

• A person with primary authority or responsibility

• A person with multiple tasks

• A person who is subordinate

In the context of housekeeping, what are "linen supplies"?

• Cleaning tools such as mops and brooms

• Guest toiletries like soap and shampoo

• Bedding items such as sheets, pillowcases, and towels

• Kitchen utensils

Who is primarily responsible for ensuring the cleanliness and comfort of guest rooms in a hotel?

• Front Office Manager

• Housekeeping Manager

• Food and Beverage Manager

• General Manager

What does the term "guest amenities" refer to in the hospitality industry?

• Sports facilities provided by the hotel

• Items provided for guest comfort, such as toiletries

• Food and beverage services available in the restaurant

• Transportation services offered by the hotel

In housekeeping, what is a "trolley"?

• A cart used for transporting cleaning supplies, linens, and guest supplies

• A machine for mopping floors

• A laundry machine

• A storage unit for cleaning equipment

Which of the following is included in "linen supplies" at a hotel?

• Towels, sheets, and pillowcases

• Brooms, mops, and buckets

• Soap, shampoo, and conditioner

• Tables, chairs, and lamps

What is the role of a "room attendant" in a hotel?

• Staff who serve in the hotel restaurant

• Staff who work at the reception desk

• Staff responsible for cleaning and tidying guest rooms

• Staff managing room reservations

In housekeeping, what are "guest room give-aways"?

• Complimentary food and drinks for guests

• Items provided for guest comfort, such as toiletries

• Free transportation for guests

• Entertainment services for guests

What is a "room status report" in the context of housekeeping?

• A report on the hotel’s financial status

• A report detailing the cleanliness and readiness of rooms for guests

• A report on room reservation statuses

• A report on food and beverage inventory in the hotel restaurant