HOUSEKEEPING 12

WHAT DOES TURN DOWN SERVICE MEAN IN HOUSEKEEPING DEPARTEMENT

• PREPARING THE ROOM BEFORE CHECK IN

• CLEANING THE ROOM AFTER CHECK OUT

• ARRANGING THE BED AND ROOM IN THE EVENING BEFORE GUEST SLEEP

• A ROOM THAT IS A GUEST INSIDE

WHICH EQUIPMENT IS USED TO CLEAN CARPET FLOOR

• MOP

• VACCUM CLEANER

• SQUEEGEE

• LOBBY DUSTER

WHICH CLEANING CHEMOCAL IS USED TO REMOVE GREASE STAINS ON GLASS SURFACES

• DISINFECTANT

• GLASS CLEANER

• DETERGENT

• BLEACH

WHAT DOEST "LOST AND FOUND " MEAN IN HOUSEKEEPING DEPARTEMENT

• A LIST OF UNCLEANED ROOMS

• ITEMS LEFT BEHIND BY GUESTS IN THE HOTEL

• A STORAGE AREA FOR DIRTY LINENS

• A GUEST RESERVATION LIST

WHAT SHOULD A ROOM ATTENDANT DO IF THEY FIND A VALUABLE ITEM LEFT IN A GUEST"S ROOM

• TAKE THE ITEM HOME

• REPORT IT TO THE HOTEL'S LOST AND FOUND

• LEAVE IN THE ROOM FOR THE NEXT GUEST

• THROW IT AWAY IF IT IS NOT VALUABLE

WHAT DOES ROOM SERVICE PROVIDE

• IN ROOM FOOD AND BEVERAGE DELIVERY

• LUGGAGE ASSISTANCE

• LAUNDRY SERVICE

• MAINTENANCE REPAIRS

WHAT IS A SUITE ROOM

• A ROOM WITH A SHARED BATHROOM

• A ROOM WITH A LARGE BALCONY

• A SPACIOUS ROOM WITH A SEPARATE LIVING AREA

• A ROOM WITH A BUNK BED

WHAT SHOULD A ROOM BOY DO FIRST BEFORE ENTERING A GUEST ROOM FOR CLEANING

• KNOCK AND ANNOUNCE THEMSELVES

• ENTER IMMEDIATELY

• START VACUUMING THE FLOOR

• CHANGE BED SHEETS

IF A GUEST REUQST A WAKE UP CALL, WHO IS RESPONSIBLE FOR ARRANGING IT

• HOUSEKEEPING

• FRONT DESK

• MAINTENANCE

• BELLBOY

WHAT DOEST HOUSEKEEPING SERVICE UPON REQUEST MEAN

• THE ROOM IS CLEANED AUTOMARICALLY EVERY DAY

• GUEST MUST CALL HOUSEKEEPING TO REQUEST CLEANING

• HOUSEKEEPING IS AVAIBLE ONLY IN THE MORNING

• THE ROOM IS CLEANED ONLY AFTER CO