BUIS3201 WEEK 5

What does organizational performance refer to?

• The number of employees in an organization

• The technology used in an organization

• How effectively an organization achieves its business objectives

• The amount of profit an organization makes

Which of the following is NOT a key indicator of organizational performance?

• Customer Satisfaction

• Employee Satisfaction

• Operational Performance

• Financial Performance

How do enterprise systems improve decision-making?

• By reducing the number of employees needed

• By automating all processes

• By offering real-time analytics for strategic planning

• By increasing manual workload

What is a benefit of implementing enterprise systems?

• Higher operational costs

• More data silos

• Long-term cost savings

• Increased manual tasks

Which company uses ERP for inventory management?

• Microsoft

• Toyota

• Apple Inc.

• Amazon

What is a common challenge in implementing enterprise systems?

• Improved data management

• Lower operational costs

• Resistance to change

• Increased employee engagement

What does CRM stand for?

• Collaborative Resource Management

• Centralized Resource Management

• Cost Reduction Management

• Customer Relationship Management

Which of the following is a strategy for successful implementation of enterprise systems?

• Ignoring employee feedback

• Phased implementation approach

• Immediate full-scale deployment

• Reducing training programs

What is one way enterprise systems enhance customer experience?

• By reducing product quality

• By providing personalized interactions

• By limiting customer data access

• By increasing response times

What is a financial benefit of enterprise systems?

• Higher employee turnover

• Better budgeting and financial planning

• Increased operational waste

• Reduced customer satisfaction