Consumer Protection Legislation

Which of these is NOT covered by consumer law?

• Selling goods and services that are not as descibed

• Selling goods and services at a high price

• Selling products that don't work properly

• Selling information about consumers to other businesses without their permission

If Consumer Laws weren't in place, some businesses might be tempted to be a bit dishonest.

• True

• False

___________________ are the individuals who purchase goods or services for personal use.

• Buyers

• Consumers

• Constituents

• Clients

Topics such as product liability, privacy rights, unfair business practices, etc. are considered areas of ________________ law.

• Business

• Marketplace

• Copyright

• Consumer

Identify the name of the law that gives consumers rights when purchasing goods, services and digital content

• Equality Act 2010

• Data Protection Act 1998

• Consumer Rights Act 2015

• Employment Rights Act 1996

What are the consumer rights when buying goods and services?

• They should be fit for purpose, of satisfactory quality and match the description

• They should work as intended.

If goods or services are not fit for purpose, of satisfactory quality or as described, what could a customer be entitled to?

• A refund only

• A repair, refund or replacement.

• Nothing, its not the businesses fault.

How long by law does the consumer have to return faulty goods for a full refund?

• 14 days

• 30 days

• 6 months

• 6 years

A consumer may not be entitled to a full refund if they use, wear or try to repair faulty goods - true or false?

• True

• False

A consumer damages goods by not following the instructions, do they still have rights?

• Yes

• No