Consumer Rights and Responsibilities

Agency that is responsible for protecting consumers from unfair or deceptive business practices.

• Federal Trade Commission

• Better Business Bureau (BBB)

• Consumer Product Safety Commission

A nonprofit agency sponsored by local businesses that helps to resolve disputes between consumers and sellers.

• Federal Trade Commission (FTC)

• Walmart

• Better Business Bureau (BBB)

In 1962, which president established consumer rights laws?

• President George Bush

• President Donald Trump

• President John F. Kennedy

Agency that protects consumers from dangerous products.

• Environmental Protection Agency

• Federal Trade Commission

• Consumer Product Safety Commission (CPSC)

This headline describes a case involving _________________

• civil rights

• property rights

• employee rights

• consumer rights

To seek and receive a remedy to a problem

• Small claims court

• Bait and switch

• Redress

Why could the consumer seek some redress under Australian consumer law in the following scenario?

• The product didn't do all the things that a person would normally expect it to.

• The product didn't match the description made by the salesperson.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario? Rocky purchased a t-shirt that shrank to the size of his hand after it had been washed, despite him following the washing instructions.

• The product didn't do all the things that a person would normally expect it to.

• The product didn't match the description made by the salesperson.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

• The product didn't do all the things that a person would normally expect it to.

• The product didn't have spare parts and repair facilities available for a reasonable time after purchase.

• The product didn't meet any extra promises made about performance, condition and quality.

• The product wasn't of a reasonable quality.

Why could the consumer seek some redress under Australian consumer law in the following scenario?

• The service wasn't delivered in a reasonable timeframe.

• The product didn't have spare parts and repair facilities available for a reasonable time after purchase.

• The service didn't achieve the results the consumer had agreed to.

• The service wasn't provided with acceptable care and skill.