Customer Service

Companies must wait until the customer contacts them before worrying about customer service.

• True

• False

Taking notes during a phone interaction can be helped in becoming more organized as you attempt to address customer concerns. 

• True

• False

How an employee dresses affects his/her body language when communicating to customers.

• True

• False

Ask for more information about something that isn't clear

• response time

• have a query

• get feedback

The time it takes to answer a customer

What is the name of this department?

Customer Service is only about handling complaints.

• True

• False

Which of the following is a key component of effective customer service?

• Ignoring customer feedback

• Listening actively to customers

• Providing generic responses

• Focusing only on sales

Empathy is an important skill in customer service because it helps to:

• Increase sales

• Understand customer feelings

• Reduce service time

• Avoid customer interaction

What is the primary goal of customer service?

• To sell more products

• To resolve customer issues

• To promote the company

• To reduce costs