Consumer Purchasing and Protection

Smart ______(14) compare prices before they buy. That's why nine out of ten shoppers choose Star Brand household cleaning products. Star Brand products are the most efficient cleaning products around. They are ______(15) enough to clean up even the toughest stains and dirt. Every Star Brand product comes with the company promise: If you are not 100% satisfied, your money will be returned with no questions asked. Next time you are shopping for cleaning products, ______(16) Star Brand. We know you'll be happy you did.

• presumers

• assumers

• resumers

• consumers

When purchasing a new appliance, check to make sure that a warranty is included. This ______(17) important protection to you, the consumer. If you decide to return a product that is under warranty, you will have ______(18) that any damage was not caused by misuse or mishandling. Also, make certain that you return a damaged product before the warranty ______(19). Companies do not have to accept products that are returned after the date stated in the warranty.

• are offering

• offers

• offer

• have offered

What factors should consumers consider when comparing prices online?

• Total cost, product quality, seller reputation, return policies, discounts.

• Shipping costs only

• Brand popularity

• Product color options

How can consumers ensure they are getting the best price online?

• Only buy from the first website

• Compare prices, use comparison tools, check for discounts.

• Trust all online reviews

• Ignore shipping costs

What security concerns do consumers have when shopping online?

• Free shipping guarantees

• Discounts on all purchases

• 24/7 customer service availability

• Consumers have concerns about data breaches, identity theft, payment security, website legitimacy, and privacy protection.

Identify a common disadvantage of online shopping.

• Lower prices compared to physical stores.

• Faster delivery times than in-store shopping.

• Inability to physically inspect products before purchase.

• More personalized customer service online.

What impact does online shopping have on impulse buying?

• Impulse buying is unaffected by the convenience of online shopping.

• Online shopping only encourages planned purchases and not spontaneous ones.

• Online shopping reduces impulse buying by promoting careful decision-making.

• Online shopping significantly increases impulse buying due to convenience, targeted marketing, and easy access to products.

What role do customer reviews play in online shopping behavior?

• Customer reviews have no impact on online shopping behavior.

• Customer reviews only affect in-store purchases.

• Customer reviews significantly influence online shopping behavior by affecting trust, purchase decisions, and perceived product quality.

• Customer reviews are primarily used for marketing purposes.

Which of the following is a synonym for 'consumer'?

• Buyer

• Seller

• Manufacturer

• Distributor

What is the primary purpose of consumer protection laws?

• To increase sales for businesses

• To ensure fair trade and competition

• To promote brand loyalty

• To reduce taxes for consumers