Business English Communication

When constructing business messages in e-correspondence, the correct steps are ...

• planning - drafting - formatting - revising

• planning - formatting - drafting - revising

• drafting - planning - formatting - revising

• planning - formatting - revising - drafting

The best type of document of correspondence in formal situation is ...

• letters

• faxes

• memos

• e-mails

THREE major revising tools in constructing a document are ...

• spell-checkers

• grammar checkers

• thesauri

• translators

One principle which is NOT in the Cs of Communication is ...

• currency

• courtesy

• completeness

• consideration

ONE principle of communication (Cs of Communication) that refers to "using fewer and effective words to save time and money of both reader and sender" is ...

• conciseness

• concreteness

• comprehensiveness

• correctness

ONE principle of communication (Cs of Communication) that refers to "using proper grammar and spelling, and accurate facts, figures, and words" is ...

• conciseness

• concreteness

• comprehensiveness

• correctness

TWO uses of internet for business are ...

• conducting e-commerce activities

• notifying company employees by posting e-memos

• negotiating business contracts

• constructing a new office branch

When writing an e-mail, what should NOT be done is ...

• writing clear subject title

• giving a friendly greeting

• containing only the attachment(s)

• ending or signing of in a friendly way

TWO acronyms/abbreviations that can be used in the formal e-mail are ...

• NB (nota bene)

• PS (post script)

• TGIF (thank God it's Friday)

• GBNF (gone but not forgotten)

One advantage of using phone call is ...

• there's no need to wait long in making decisions

• it's always answered by the intended receiver

• it provides permanent record

• the call depends on the mood of the receiver