Formal Letter of Complaint

Tick all the correct options: Your letter of complaint should

• be formal

• consist of multiple paragraphs

• include "your" address and the address of the recipient

• not contain any salutations

How do you ensure that your letter is formal? Multiple options may be correct.

• Use formal language

• Use contracted forms ("I´m" instead of "I am")

• use a proper formal opening/closing formula

• It should be informal

Choose 2 correct answers: The address of the recipient is ...............

• on the left side

• on the right side

• below your address

• above your address

Tags

CCSS.RI.6.5

CCSS.RI.7.3

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

Your address is at the top of the page on the ................side (write either LEFT or RIGHT)

Tags

CCSS.RI.7.3

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

The date should be

• below your address (right side)

• above the address of the recipient (left side)

• above "Dear Sir...."

• at the end of the letter

Tags

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which opening salutations are formal enough for a formal letter of complaint? Pick them all to get the point.

• Hello,

• Dear Sir or Madam,

• Dear Jones

• To whom it may concern,

Tags

CCSS.RI.7.3

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

Select 2 formal closing formulas/salutations

• Bye,

• Best,

• Yours sincerely,

• Kind regards,

Which one is correct in a formal letter?

• Yours sincerely = if you know the name of the person

• Yours faithfully = only if you know the name of the person

• Kind regards = only if you do not know the name of the person

• Bye = always acceptable

• See ya!

Answer explanation

Kind regards = always acceptable / Yours sincerely = only if you know the name / Yours faithfully = only if you do not know the name.

My suggestion: Use "Kind regards,", "Yours truly," or "Respectfully yours" as these are always correct.

Tags

CCSS.RI.7.3

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.5

Except for "Kind regards", which closing salutations are also acceptable?

• Best regards/wishes

• Yours truly

• Thanks.

• See you later

When you are writing a letter of complaint, you are seeking compensation. Where would you usually put it?

• very beginning of the letter

• towards the end (last body paragraph)

• always in the middle

• I do not include it

Tags

CCSS.RI.7.5

CCSS.RI.8.3

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5