Asking on Topic Questions

Open-ended questions usually begin with words such as...

(check all that apply)

• Why

• Tell me about...

• How

• Do you like...

What is the difference between and open-ended question and a closed question?

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What is funneling?

• A tool that you use to pour things

• A man-made tube that is dug out from a mountain

• Where you ask a customer a few open-ended questions, then lead to closed-ended ones to gather information

• Where you ask a customer a few closed questions, then lead to open-ended ones to gather information

When would you use a probing question?

• When you want more information about something.

• When you first meet a customer.

• When you already know all the answers

• When you are running out of time.

What are 2 benefits of making eye contact?

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In the Canadian workplace, it is important to know when to ask questions.

What steps you can take to find out information?

(Check all that apply)

• Watching and asking co-workers.

• Look up my question on the Internet

• Check the policy manual.

• Look through my training notes.

• Can my question wait; how important is it for me to have this information at this time?

When should I ask questions?

(check all that apply)

• When I do not understand what is being said or taught.

• When I am busy with a customer

• When I am unsure of the task.

Your workplace will need you to ask questions to do your job better.

Some of these situations might be:

• to find out all about your

  co-workers personal lives

• to find out about a customer's needs or expectations

• to keep things to yourself and only speak to your supervisor when directly asked

• to let more experienced staff interact with customers until you have worked there for a year.

Kimiko is in a team meeting. She has participated, but when the meeting ends, she still has a question. She asks her manager, Lena.

Lena says to ask Pari. Why did Lena tell Kimiko to do that?

(Choose all that may apply)

• Lena does not personally like Kimiko.

• Kimiko is bothering Lena with her question.

• Lena may not know the answer to Kimiko's question.

• Lena is sending Kimiko to Pari because she knows the answer.

Give 3 examples of questions that you might ask in the workplace on a daily basis.

Example: How's your day going?

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